Sharing of better practical: success prescription accumulation and sharing. Mapping of Abilities: affection to the identification of which is the useful abilities for the organization, it withholds who them, forms of certification of that an individual really possesss one definitive ability, incentive to the attainment of new abilities and rewards to share abilities. Communities of practical (virtual or not): it understands the groups of individuals that if relate of colaborativa form, for short or long period of time, motivated for some interest or common intention. Attainment of abilities: relative the processes of generation or incorporation of new abilities inside of the organization (e.g by means of work groups that generate innovations, alliances with other institutions, programs of qualification etc.). Intellectual capital: the illustrious representative greaters are the Swedish Leif Edvinsson and Karl Erik Sveiby.

The central idea defended by these authors is that if they must create pointers of intangible assets, with the main objective not only to make possible the financial evaluation of companies in terms of physical assets (e.g building and maquinrio), but mainly in terms of intangible assets, as capacity of the employees, marks, patents etc. Companies based on knowledge is valid much more for the quality of the people who work in them and of its processes of work of what the tangible assets that she possesss. This difference is pointed in literature in many cases in the order of 10 times, that is, the company valley 10 times more than what its physical assets. For example, the Lotus company was bought by IBM in 1995 for 14 times its value in tangible goods (PRUSAK and DAVENPORT, P. 65)? Competitive intelligence: in essence, it is monitorao of the external environment of the organization, in order to collect and to analyze information so that these analyses can be used to take acuradas decisions in an environment each more mutant time.