Presentation Foundation

Improved solution analyzes and optimizes IT services based on ITIL V3 and supports so the strategic development of service’s own IT Department. Walldorf, June 29, 2010 the REALTECH AG, software manufacturer with focus on business process and IT services management and SAP specialized consulting company, provides a new release of theGuard from July! Service Management Center available. The total package for integrated IT management has been extended in many areas: essential innovation here is that service portal “-function.” The service level tree integrated in the service portal “module provides a complete service level management. IT managers are supported by graphical overviews for the real-time analysis of the IT services. To determine of the quality of service can be accessed on all current and historical service data in detail. These include all IT related network, application, and business process data. The service catalog “module allows the IT Department to optimize existing services and new services to” plan. The interaction of these disciplines gives the required transparency and security IT managers to meet agreed service levels the customer and assign.

Also the service portal supports discipline process optimization in accordance with the ITIL V3 continual service improvement (CSI). To represent collected data in theGuard! Service Management Center offers the module system & application dashboard”range of options for the user-oriented information processing in real time. The browser based application using the WPF (Windows Presentation Foundation) standard by Microsoft. WPF, as part of the Microsoft .NET Framework, allows you to graphically rich user interfaces and dashboards in Web browsers and therefore offers the comfort of a local desktop application. These new analysis capabilities are a key advantage for the operator of IT especially for the display of mass data in a networked infrastructure.

When configuring dashboards users on the entire data base can in theGuard! Data obtained in accessing the normalized form. This enables the State of all IT services and are visualized on push of a button. The theGuard! Service Management Center 6.4 is available as of July 1, 2010. In the newly created package, numerous components of the business process were functionally improved network management and new cross-cutting modules added.